FAQs
How do the berries turn into a powder?
Our berries undergo a freeze-drying process, where moisture is removed by freezing the fruit and then applying low pressure to convert the ice directly into vapor. This method helps preserve the nutrients, flavour and shelf life of the berries, without the need for any additives or preservatives.
Where are the berries from?
Our berries are from China! With its favourable growing conditions, China is one of the biggest producers of berries in the world. When choosing our produce, we consider where the specific fruit naturally thrives best.
Are you an Australian business?
We sure are! Our founders are two brothers from Sydney and our business is based in Bondi Beach.
How much powder equals one serving of fruit?
With just one tablespoon (15g) of our berry powder, you get 1 serving of fruit. Australian dietary guidelines recommend 2 servings of fruit per day by the age of nine, so 1 scoop of our powder gets you halfway there!
Does freeze-drying retain the nutrients of the fruits?
Freeze-drying locks in up to 97% of the fruit’s nutrients by removing moisture without exposing it to high heat. This process maintains the vitamins, minerals and antioxidants, making it one of the best ways to preserve fruit’s natural goodness.
How much fruit is in one packet of Lyons Raw's berry powders?
Our berries are 1:10 powder-fresh product ratio, meaning 100g of powder is equivalent to 1kg of fresh berries. Yep, that means one packet of berries is equivalent to 6 or 7 punnets of fresh berries!
What can I use the powders for?
Our berry powders are a highly versatile product...so much so that we say that you can (pretty much) "add them to any meal". Smoothies, brekky bowls, overnight oats, chia pudding, pancakes, mocktails, protein balls, salad dressings...you name it! Because of the concentration, the colour and flavour of the berries are intensified - meaning that they are the perfect natural flavouring for baking (muffins, cakes, icing etc). Check out our 'Recipe' page for more inspiration .
What are micronutrients?
Micronutrients are essential vitamins and minerals that your body needs to function properly. They play a crucial role in immunity, brain function, energy production and overall well-being. Unlike macronutrients (proteins, fats, and carbohydrates), micronutrients don’t provide energy but are vital for maintaining health. Yes - our berries are packed with micronutrients!
Are the powders shelf-stable?
Absolutely! Conveniently, all of our powders are shelf stable and do not require refrigeration - so you can enjoy them anytime, anywhere!
What else is in the powders besides the fruit?
Absolutely nothing! Our products are 100% fruit! All of our products are single ingredient wholefoods. No nasties, preservatives or added sugar - just another (easier) way to get your fruits and veggies in!
What is preventative dieting?
Preventative dieting is about making healthy food choices today to prevent future health issues. By prioritising foods that are high in nutrition, you can "pay the farmer now, not the doctor later," and support your long-term well-being.
Why choose us over a supplement?
We're made from 100% real fruit with no artificial additives or nasties. Our nutrients are all-natural (not synthetic) and we’re proudly organic - not a manufactured pill! Plus, we’re affordable!
Can I mix the berry powders into hot drinks like tea or coffee?
The berry powders are not entirely soluble and we avoid mixing them in hot liquids. However, we love to add them as a garnish on top of our tea, coffee or matcha!
What are antioxidants?
Berries are packed with antioxidants, which are compounds found in foods that help protect your cells from damage caused by harmful molecules called free radicals.
What is dietary fibre?
Our berries contain dietary fibre. Dietary fibre is a type of plant-based carbohydrate that your body can’t digest. It helps keep your digestive system healthy.
Are the berries organic?
Yes, our berries are organic! However, we are not yet certified organic (although, we hope to have this certification soon!)
Can I return my order?
Due to health and safety regulations, unfortunately food items cannot be returned. However, if the product is defective or damaged upon arrival, please contact us so we can resolve the issue with a refund or replacement. We also cannot accept returns on sale items or gift cards. However, for all other accessories we offer a 100% money-back guarantee if you are not happy with the product. Our packaging is returnable and we'll even provide a shipping label so you can send it back to us free of charge! See our 'Refund Policy' for more details.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund. See our 'Refund Policy' for more information.
I have a question that isn't above, can I message directly?
Absolutely! We love to chat to any of our customers. Please send us an email at founders@lyonsraw.com and we will be happy to assist you in any way we can.